Refund and Cancellation Policy

Effective Date: 22-12-2024

At Foundry Fusion, we manufacture custom-made sportswear, uniforms, and apparel based on each client’s requirements. To ensure clarity, please review our refund and cancellation terms before placing an order.

1. Order Cancellation

• Orders can be cancelled within 24 hours of confirmation without any charges.
• After 24 hours, cancellation is subject to costs already incurred (materials, labor, sampling).
• Once production has started, cancellations are not accepted.

2. Refunds

Since our products are custom-made, refunds are only issued under the following conditions:

• If the delivered items are significantly different from the approved design or purchase order.
• If the order is damaged during transit, provided proof is shared within 48 hours of delivery.

Refunds will not apply to:

• Minor variations in color, fabric, or stitching that fall within acceptable manufacturing tolerances.
• Delays caused by customs, shipping companies, or factors outside our control.
• Orders produced correctly as per approved sample/design.

3. Replacements & Adjustments

• In case of defects or errors verified by our team, we will offer replacement products or adjustments at no additional cost.
• Claims must be submitted within 7 days of receiving the order, along with photos or evidence.

4. Non-Refundable Items

• Samples are non-refundable.
• Custom branding (labels, packaging, embroidery, printing) is non-refundable once produced.

5. Contact for Claims

For cancellations, refund requests, or issues, please contact us:

Foundry Fusion
📧 Email: info@foundryfusion.com
📞 Phone/WhatsApp: +92 336 610 5758
📍 Address: Fatehgarh Road, Sialkot, Pakistan 51310